We prioritize the safety and security of our clients, which is why we are fully COI-insured. You can trust us to provide expertly crafted visual content without any added stress or worry.
Are “MakingLab” COI-insured?
We do need to charge $200-400 (Based on job/contract) for each additional hour beyond the contracted schedule for each main photographer/videographer.
How much do “MakingLab” charge for overtime?
Are there any additional charges for services required outside of our local area? If so, what is the distance range for the travel fee, and what does it cover?
For photoshoots located within 50 miles of New York City, there is no additional travel fee. However, if the photoshoot begins before 8:30am, I may require hotel accommodation near the first location on the night before the shooting day. For destination weddings, our standard shooting prices apply, but we do require coverage of all travel expenses, including 2-3 nights of hotel accommodations, round trip airfare, and round trip car service to the airport or rental car fees.
How long will “MakingLab” delivered footages be available for download?
The content will be kept for 30 days for unlimited download for no charge. Additionally, you can add-on “SafeKeep+” to emphasize the added level of security and peace of mind it provides for your clients' valuable content. SafeKeep+ provides secure storage and insurance for your content for up to one year, ensuring it is safely kept with us beyond 30 days.
Do “MakingLab” provide high resolution images + 4k Videos for all the photos taken at the event? and Raw files?
We provide high resolution “.jpg” files & 4k Footages for our deliveries. We shoot “.raw” files but we do not provide raw files. Purchasing RAW footages can be discussed with MakingLabNYC.
The downpayment is non-refundable. In the case of client rescheduling the dates of the shoot has to be able to be accommodated by us, a reschedule fee will be charged. One free reschedule is allowed with a 3-month notice. There is a $300 reschedule fee if you inform me less than 3 months before the shooting day, and a $600 reschedule fee if you inform me less than 10 days before the shooting day. A backup day will be scheduled in case of weather issues.
What is “MakingLab” refund or cancellation policy?
Clients have the right to use their delivered photos for personal purposes such as printing, making albums, and posting on social media, but they do not have the copyright for commercial use or to modify the photos. If clients are in the photography or art field, they must give photo credit to MakingLabNYC when posting on social media. MakingLabNYC owns all rights to the RAW files。
Who have the rights to the images?
Contact us for more…
For inquires about event or press opportunities, please feel free to reach out here. If you’re interested in 1:1 coaching, you can go ahead and schedule your free consultation now.